Orders are shipped Monday through Friday, excluding Indonesian public holidays. Any orders placed on Saturday or Sunday will be shipped the following week.
Our shipping:
Orders are despatched within 2-3 working days after payment confirmation. Typically, Offline orders take between 24-72 hours after dispatch. For Online orders ground service is used and can take up to 4-5 working days depending on the delivery address.
Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of Willert.co.id. These interruptions include, but are not limited to, delays caused by the transportation system, shipping carrier or processing of cardholder's credit/debit card.
Delivery delays due to service interruptions or inclement weather conditions are not the responsibility of Willert.co.id or the courrier.
Currently, from our website we only ships to addresses in the Indonesian only (excluding Timor Leste and Papua Nugini).
For any other destinations, please email e-sales@willert.co.id.
Charges vary according to weight and delivery state.
Other destinations – Delivery charges on request
You will receive an email, together with a tracking number, notifying you that orders have been shipped. If you have further queries, please contact us at e-sales@willert.co.id.
For step-by-step shopping instructions, please follow the progression below:
1. When you have found a Product on the Website that you would like to buy, please click on the button labelled "add to cart". This will add your Product to a virtual "shopping cart".
2. To change what’s in your virtual shopping cart at any time, click on the button labelled "edit cart".
3. To remove a Product from your virtual shopping cart, click on the button labelled "remove" by the product.
4. To add more Products to your virtual shopping cart, click on the link labelled "continue shopping".
5. To pay for the Products in your virtual shopping cart at any time, click the button labelled " check out".
6. When you click the " check out" button, you will be asked to provide various information necessary to process your order and deliver the Product(s) to you.
You can provide this information by filling in the fields requested on the screen.
All highlighted fields must be completed. We respect your right to privacy and will only use any information you provide to us in accordance with our Privacy Policy.
To shop with greater ease with us online, register one-time to save your details so that you will not have to re-enter your personal information again on your next session.
All items are in stock unless "Out of stock" is indicated. On receipt of your order if any items are unavailable , we will inform you by email and we will offer you a refund or alternative availability date where possible.
Yes, it is possible if the delivery address is in the listed countries.
Our "no questions asked" cancellation policy allows you to cancel your order with us:
1. Before the Products are delivered to you; or
2. Within 7 working days of receiving the Products.
If you would like to amend your order, please contact us at e-sales@willert.co.id.
You will receive an email acknowledgement containing the order reference number and details of your purchase. Your order will be only dispatched upon receipt of payment.
We accept all major credits through Doku Pay and transfer to our bank account listed on the payment page
To ensure a safe payment procedure, our website uses Secure Trading for a reliable and secure internet payment gateway.
It is not mandatory to register. However, if you choose to we will retain your contact details, which will be retrieved when you login on your next visit. Please note that due to security reasons, we will not retain your card details.
For missing or wrongly shipped items, please contact us at e-sales@willert.co.id and quote your transaction reference number. Our customer service is open from Monday to Friday, 9am to 5.30pm (INA time). We will endeavour to reply to your query within 2 working days and we will advise you on what to do next.
There is no minimum order requirement. Delivery charges will remain as specified.
Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law or to fulfill an order contract with you.
